Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information. We collect personal information for the purpose of providing and improving our services, and we take steps to protect your information.

Last Updated : 27-04-2023

Introduction

At &WoodWorks Limited ("we," "us," or "our"), we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website, create an account, or make a purchase. We encourage you to read this Privacy Policy carefully to understand our practices and your rights concerning your personal information.

By using our website or services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect the following personal information from you when you interact with our website or services:

(a) Personal Identifiers: This includes your name, email address, phone number, and shipping/billing address.

(b) Commercial Information: This includes records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.

(c) Financial Information: This includes payment information, such as credit card details, required for processing transactions through our payment partners, Stripe and HSBC (Hong Kong).

(d) Internet Activity Information: This includes data related to your browsing history, search history, and interaction with our website and advertisements.

How We Use Your Information

We use your personal information for the following purposes:

(a) To process and fulfill your orders, including managing your account, processing payments, and delivering products.

(b) To communicate with you about your orders, account information, and promotional offers.

(c) To enhance and personalize your shopping experience, including offering product recommendations and targeted advertising.

(d) To analyze and improve our website, products, and services.

(e) To comply with legal obligations and protect our rights, property, and users.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

(a) Service Providers: We work with various third-party service providers to help us operate our business, provide our services, and manage your account. These service providers may have access to your personal information only to the extent necessary to perform their functions.

(b) Payment Processing: We share your financial information with our payment partners, Stripe and HSBC (Hong Kong), to process your payments securely.

(c) Marketing and Analytics: We may use Google Analytics and other similar tools to analyze website traffic and user behavior. These services may collect information about your interactions with our website and use cookies or other tracking technologies to provide their services.

(d) Legal Requirements: We may disclose your personal information if required by law, in response to a court order or legal process, or to protect our rights, property, or users.

Your Choices and Rights

You have certain rights and choices concerning your personal information:

(a) Account Information: If you have registered an account with us, you can access, update, or delete your personal information by logging into your account.

(b) Marketing Communications: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email.

(c) Cookies and Tracking: You may set your browser to block cookies or notify you when a cookie is set. Please note that disabling cookies may affect the functionality of our website.

Security

We implement security measures in accordance with current industries standard to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take appropriate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review our Privacy Policy periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

&WoodWorks Limited

Address: Unit B-E 11/F, Genesis, 33-35 Wong Chuk Hang Road, Hong Kong

Email: [email protected]

Phone: +852 9087 1225

By using our website or services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.